Fortinet Engage Advocate Partner, Integrator

Managed Network Monitoring

Managed network monitoring service.
See device health, alerts and configuration history.

Managed network monitoring from $695 per site per month: every firewall, switch, Wi-Fi access point and internet link checked automatically every minute, with a senior engineer reading and acting on the alerts Mon–Fri, 8 AM–5 PM Pacific. Alerts reach your channel and ours at the same time, 24/7.

Track Record

The numbers behind the outcomes.

We only do networks. That is not a limitation — it is why the outcomes are different.

Engineering
20+

Years of network-only practice. Architecture, security, and operations — not IT generalism.

Delivery
300+

Sites delivered. Healthcare clinics, law offices, financial branches, multi-site operations.

Availability
99.99%

Design target for fully redundant builds with HA firewalls, diverse ISPs, and backed-up power.

Ownership
100%

The same senior engineer from first alert to fix. No junior handoffs. No ticket queue. No escalation chain.

Career aggregate. The 20+ years and 300+ sites span the operator’s full network-only practice, including prior-employer engagements. 99.99% availability, about 53 minutes of downtime per year, is an architecture design target for engagements that fund full redundancy. It is not a service guarantee or uptime SLA. Contracted response times and service levels are defined in each customer agreement.

Why Outsource Network Monitoring

The difference between monitoring and noise.

Two ways monitoring goes wrong. Either nobody is watching the alerts (so outages get reported by users, not detected), or the alerts go to a first-level NOC (network operations center: the desk that watches and reacts) that doesn’t know your environment (so they get acknowledged but not investigated). Real network monitoring requires three things: device and link visibility, alert quality tuned to your specific architecture, and a senior engineer on the receiving end. We do all three. If you want the same monitoring framed as an outsourced desk, see NOC as a service; if you only need the firewall watched, see managed firewall cost.

01 · Automated Network Checks

Every Site, Every Device, Every Link

In plain terms: is each device up, is each link healthy, is anything running hot or filling up. Under the hood: SNMP polling, ICMP reachability, interface utilization, BGP/OSPF state, FortiGate session counts, wireless client counts, link latency, packet loss, error rates. Automated checks monitor site-to-site VPN tunnels. Hardware health (CPU, memory, fan, power). Synthetic transactions where uptime isn’t enough. The whole managed network, checked the same way.

02 · Tuned Alerts

Alerts You Actually Trust

Monitoring environments drift into alert fatigue — the team learns to ignore alerts because too many are false positives. We tune the alerts to your environment’s real baseline so when an alert fires, it means something. Severity tied to business impact. Routing tied to time-of-day and to the contacts you name. Suppression rules for known-noisy patterns.

03 · Senior Routing

Senior Engineer on the Receiving End

Alerts route to a senior network engineer — not a first-level dispatcher reading a runbook. During business hours, the first response is investigation, not acknowledgment. Outside business hours the alert still reaches your channel and ours, and an authorized contact can request emergency time-and-materials work.

04 · Open Source Stack

Built on Standards, Not Vendor Lock-In

The core tools are open source, so your monitoring is not locked to us. LibreNMS for device monitoring. Prometheus + Grafana for history and dashboards. Loki for logs. FortiAnalyzer integration where Fortinet clients have it. Oxidized for configuration backup with change history. The same stack we run for ourselves, and yours to keep if you ever bring it in-house.

What Gets Monitored

What a managed network monitoring service watches.

Devices, links, Wi-Fi, security events and configuration changes, each watched with the right tool for that signal. The goal: nothing important is invisible, and nothing unimportant makes noise.

Device Health & Reachability

SNMP polling and ICMP reachability for every monitored device. CPU utilization, memory, temperature, fan speed, power supply status, hardware fault detection. Alert when a hardware indicator crosses a threshold — before it becomes a failure.

Interface & Link Performance

Throughput per interface, error rates, discard rates, broadcast storms. Site-to-site VPN tunnel state. ISP link quality (latency, jitter, packet loss). BGP session state, OSPF neighbor state. The kind of telemetry that catches degradation before users complain.

Wireless Performance

Per-AP client counts, signal strength, channel utilization, interference, association failures, captive-portal completion rates. Correlation across an entire site so a failing AP shows up immediately, not after users report it.

Security Telemetry

FortiGate session counts, blocked traffic events, IPS triggers, policy hit counts, admin authentication events. FortiAnalyzer integration where it’s deployed. Logs aggregated to Loki for troubleshooting; long-term log storage and correlation (SIEM) are scoped separately. Anomalous patterns escalated to senior engineer review.

Configuration Drift & Backups

Every device’s settings are saved on a schedule and every change is recorded line by line, so a change can be undone and shown to an auditor. When something changes that no one remembers changing, we know within an hour. An auditor asking for every change to a firewall in the last 6 months gets a searchable, dated list.

Synthetic Transactions

Automated test connections and lookups run from inside your network every few minutes, so we catch the cases where your internet line is up but the cloud app, the EHR or the payment service is unreachable. Catches the situations where the WAN is up but the business-critical service is unreachable due to upstream issues you would otherwise blame on the network.

Reporting & Visibility

What you actually see from the service.

Monitoring is only useful if the people who need the information can access it. We provide three layers of visibility for clients.

Live Dashboards

Grafana dashboards per site and per device class. Read-only access for your IT team or operations leaders. Real-time view of every monitored signal — the same dashboards we use for alert investigation.

Alert Notifications

Configurable notification routing — email, SMS, Slack, Microsoft Teams, PagerDuty — tied to severity and time-of-day. Severity-1 alerts page immediately. Severity-3 alerts roll up to weekly digest. You decide who sees what.

Monthly Performance Reports

Written report each month: uptime by site and link, top issues investigated, trends in performance metrics, configuration changes, capacity headroom analysis. The kind of artifact you can hand to your CFO when justifying the spend or to an auditor when proving operational discipline.

Quarterly Reviews

Once per quarter we sit down with your team (remotely or in person) to walk through the network’s state: a posture check on Edge Secure, firewall policy, VPN and access reviews on Compliance, a roadmap review on Multi-Site. We cover capacity, drift (settings changing site-to-site unnoticed), recommended changes, risks observed, roadmap. You leave with a written list of what to fix next, what to budget for, and what can wait.

Our Approach

Practical and transparent.

No mystery. No black box. Every step is documented, explained, and approved before execution.

01 · Assess

See Exactly Where You Stand

A Network Risk Assessment of your current network, at a fixed price. Configurations reviewed, segmentation validated and gaps documented, in writing.

02 · Stabilize & Secure

Fix What Is Broken. Standardize What Is Not.

Address critical risks first, then build toward a standardized architecture. Every change documented, tested, and scheduled with a rollback plan.

03 · Operate & Improve

Your Network Gets Better Over Time

Ongoing monitoring, documented changes and, from Edge Secure up, scheduled reviews. The network does not just work today — it evolves with your operations.

Your Engineer

Network-only. Every engagement.

Your named senior engineer stays your point of contact as monitoring moves into daily operation, with context on your devices, alert rules and compliance requirements. We provide these services as a Sacramento Fortinet MSP and a Fortinet MSP in San Francisco.

JJ

Jeff Johnson

Principal Network Architect

Background: Founder, ex-Meta. Past engagements include Cisco, Wells Fargo, Fannie Mae, and other Fortune 500 networks — the same caliber of engineering, now applied to mid-market organizations.

Cisco Certified Fortinet Certified CompTIA Certified Fortinet Engage Partner Network-Only
Technology Partners

Fortinet partner. Vendor-neutral advice.

We are a Fortinet Engage Advocate partner and supply FortiGate, FortiSwitch and FortiAP. We also monitor and manage the Cisco, Aruba, Arista and other enterprise gear you already run. You don’t have to rip anything out to work with us.

Best Fit

Where managed network monitoring delivers strongest outcomes.

The service fits best where unplanned network outages have real cost — lost revenue, missed audits, customer complaints, or compliance exposure. It fits these environments.

Healthcare & Multi-Clinic Practices

HIPAA-aligned network segmentation, EHR uptime, secure remote access for clinicians, patient-data network isolation across multi-site clinical practices. From independent specialty practices to multi-clinic networks — we keep the network out of the way of patient care.

Legal Firms

Confidential client data, secure document management network paths, and the kind of compliance posture client security questionnaires actually scrutinize. We operate the network behind the scenes so it does not become a liability surface.

Financial Services & Fintech

PCI-DSS aligned network controls, audit-ready evidence, separation of cardholder data networks, and the kind of architecture documentation regulators and auditors expect. From regional credit unions to growth-stage fintech.

Multi-Site Operations

If you run two or more locations — or a regional or national footprint from a single HQ — we standardize the architecture across every site. Same vendor, same config, same monitoring, on the Multi-Site plan. Reduces cost-of-incident and makes site expansion a documented, repeatable process.

Professional Services Firms

Architecture firms, engineering consultancies, accounting practices, and similar professional services where the network has to be reliable but the firm is too small to justify a full-time network engineer. We function as the network engineering function, on retainer.

Manufacturing & Logistics

Networks supporting OT (operational technology), production lines, warehouse management, and logistics flow. Outages translate directly to lost throughput. We build these networks so operations teams can take uptime for granted.

✓ Good Fit

  • Multi-site organizations where outages have real revenue or compliance cost
  • Regulated environments (HIPAA, PCI-DSS, SOC 2, similar)
  • Organizations whose operations cannot tolerate unplanned downtime
  • Teams that want direct access to a senior engineer — not a help desk
  • Companies with an internal IT person who needs a network specialist on call

× Not a Fit

  • Single-employee businesses needing general IT support (printers, email, desktops)
  • Organizations whose primary need is help desk, software, or device management
  • Buyers choosing on price alone
  • Organizations that want a network vendor they never hear from

FAQ

Common network monitoring questions.

What does pricing look like?

Monitoring follows the published monthly per-site Edge tiers; the services page has the full card. Edge Essential ($695) includes no engineering hours: changes bill at $225 per hour with a 30-minute minimum. Secure ($1,295) and Compliance ($1,795) include hours and faster business-hours response; Compliance adds firewall policy reviews. Multi-Site ($2,495 for the first site plus $995 per additional site) covers two or more locations under one plan. 12-, 24- or 36-month term; give notice in the first 90 days and leave 30 days later with no early-termination fee. Exact numbers come out of the assessment or a conversation.

Can we start with monitoring only, then add services?

Yes. Monitoring is the lightest way in: start there, see how we work, and expand to full managed operations (firewall management, change execution, project work) as needs surface. Edge Essential, the entry plan, includes next-business-day response, configuration backups and a monthly summary.

Will this work with our existing MSP / IT team?

Yes. Monitoring fits alongside an existing internal IT team or general MSP. We watch the network, alert on issues, and route to the right responder — sometimes that’s your team, sometimes that’s us, depending on the contract. Communication paths are defined up front so nobody steps on each other during incidents.

What if we already have a monitoring tool?

If your current tool is sound, we keep it and put alert routing and senior engineer response on top. We’ve operated networks instrumented with PRTG, Auvik, SolarWinds, ManageEngine, Datadog, and others. If the tool itself is the problem, we say so and lay out a migration path with a price.

How are alerts actually routed?

Configurable per environment. Alerts reach your channel and ours at the same time; Severity-1 alerts also go to a senior engineer’s phone, and optionally to your designated contacts by phone. Severity-2/3 alerts route to email or chat (Slack, Teams) per your preference. Maintenance windows suppress non-critical alerts. Outside business hours alerts keep flowing to you and to us; emergency work is billed at the after-hours emergency rate when an authorized contact asks and we accept, subject to engineer availability. The end goal: actionable alerts reach humans fast, low-priority noise gets summarized in a daily digest.

What does “senior engineer alert routing” really mean?

A Cisco-certified, Fortinet-certified senior network engineer handles our alerts, not a first-level NOC technician reading a runbook. Alerts reach your channel and ours at the same time, 24/7; that engineer investigates during business hours, next business day on Essential and same business day on Secure.

What is a managed network monitoring service?

A managed network monitoring service checks every firewall, switch, Wi-Fi access point and internet link using automated checks and sends a person the alert when something fails or degrades. Ours is automated, with a senior engineer responding during business hours. It includes alert tuning, configuration backup with change history, live dashboards and a monthly report.

Start Monitoring

Start with the assessment.

The Network Risk Assessment includes a complete inventory of monitorable devices and links across your environment, with recommendations on what to monitor (and what not to monitor — alert noise is its own problem). From there, monitoring can ramp up site-by-site or fleet-wide. It is yours to keep whether or not you continue with us. $3,500 for a single small site, with part or all of it credited if you sign an Edge plan or Edge Firewall Managed within 60 days of the readout; larger networks are priced on the assessment pricing page, and you can read a sample report (PDF) first. Every Edge plan starts with the assessment; a single firewall can start on Edge Firewall Watch without one, or on Edge Firewall Managed if we installed or swapped it.

What Happens Next

Response from a senior engineer within 1 business day.

A direct conversation — no sales team, no runaround.

An honest assessment of whether we are the right fit.

Clear next steps if we are — no pressure if we are not.

Schedule a conversation Call